System & Investigation Executive

Egypt Commercial

30 Jun 2019



Full Time


About WebBeds

WebBeds is the world’s second largest accommodation supplier to the travel industry operating its B2B travel business through; Sunhotels, JacTravel and Totalstay (Global & Europe), FIT Ruums (Asia) and Lots of Hotels (Americas, Middle East and Africa) and Destinations of the World (Global).
WebBeds provides our global network of travel trade partners with the choice of 250,000 hotels in nearly 10,000 destinations. Customers can access this huge choice of inventory, ranging from city-centre international chain hotels to independent beach properties, via market-leading booking websites or an API. Clients can also access transfer services in 950 destinations, and thousands of tour guide excursions and attraction tickets.
WebBeds also provides tailor-made travel arrangements for groups of all sizes covering leisure, special interest, education and MICE.
WebBeds is a subsidiary of Webjet Limited (ASX: WEB) - an ASX 200 listed company operating a digital travel business with over AUD$1.9 billion in total turnover.

Job Summary

Analyze and manage system errors and technical concerns/queries of clients on all platforms and liaise & follow up with the concerned department for the resolution.

Key Responsibilities:

  • Management of daily emails related to technical queries and issues from clients.
  • Analysis and management of errors on queue on each of the platforms.
  • Assisting in the implementation of supplier & client integrations, as and when required.
  • Coordinate with the concerned department for error & issues resolutions.

Essential Qualifications and Experience:

  • Good analytical skills
  • Understands system, XML language & integrations
  • Excellent verbal & written English
  • Travel industry background (preferred)
  • Willing to work on weekend/shifts